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Customer FAQa
Read some commonly asked questions from fellow customers.
Why are incorrect/strange dates showing up after my CSV import?
How do I add my ERC-20 token account/wallet?
Why are incorrect/strange dates showing up after my CSV import?
Why is my transaction categorized as "None"? Can this be changed?
How do I troubleshoot issues while logging in to Gilded?
Why does Gilded list a different spot price than Etherscan (or any other blockchain explorer)?
Why aren't my transactions categorized correctly in my Activity page? (i.e. Transfers categorized as Income; Expenses categorized as Trade; etc.)
Why aren't my transactions showing up on the Activity page?
Why does my transaction not have a spot price?
I don't see a particular cryptocurrency listed with Gilded. Why is this?
Wallet Address vs Exchange Account Receive Address