Q: How do I troubleshoot log-in issues with Gilded?

A: If you encounter any speedbumps when logging in to Gilded, there are several troubleshooting solutions that often act as quick fixes. They are listed below in order from easiest to the most complex. Please see below:

  • If possible, try logging out of Gilded then logging back in.

  • Clear all cache and cookies in your browser for Gilded.

  • Clear cache and cookies for your entire browser.

  • Use an incognito version of your browser; alternatively, users can try another browser altogether.

If you continue to experience issues after attempting any of the solutions above, please contact the Gilded Customer Success team.

Got a question? Contact our friendly Customer Success team via the in-app chat at the bottom-right of your screen, or email [email protected]

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