Q: Why can't I find my transactions in QuickBooks?

A: To have missing transactions properly list in Quickbooks, take note of the following steps:

  • Make sure that you have not only connected your Gilded account to QuickBooks, but also that you have synced your transactions. Learn more about this topic here. Pro tip: Transactions in Gilded must be manually synced to QuickBooks.

  • Review your Chart of Accounts and confirm the correct mappings. Verify that your Digital Assets account is mapped to a QuickBooks account of the type Other Current Assets. Verify that your Income account is mapped to an Income account in QuickBooks. Verify that your Expense, Fee, and Gain/Loss accounts are mapped to Expense accounts in QuickBooks. Watch this helpful video to make sure that each step is completed.

    Got a question? Contact our friendly Customer Success team via the in-app chat at the bottom-right of your screen, or email [email protected]

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